FAQs

A funeral director is involved with preparations before a funeral, through to the event itself, and provides support during the days and months that follow.

A funeral director's priority in the first instance is caring for the deceased person. This will involve providing mortuary facilities. A funeral director helps close family members with all aspects of funeral planning. This includes advising on the type of funeral, planning the funeral service itself, organising a reception after the funeral if desired, providing an aftercare service to support with queries, and follow-up tasks such as the scattering of ashes or the organising of other keepsake items.

As well as the funeral arrangements, a funeral director’s services can include helping with the registering of a death, collating medical and legal certificates, liaising with celebrants, florists, and other local services, and advising on pre-paid funeral plans should they be required.

Registering a death is usually done by a close relative of the person who has died. However, this is not always the case as sometimes a close relative is not available. In that case, a person present at a death, an executor of a will, or nursing home staff member can register a death. Funeral directors cannot register a death.

Registering a death is done by the Registrar of Births, Deaths and Marriages, at the local registry office.

Most commonly the ashes get returned to the family by the crematorium, however if instructions are given by the family to do so, a funeral director may collect the ashes. They can keep the ashes for up to 5 years, after which, should they not be collected, they are legally allowed to dispose of them.

Funeral Directors can embalm your loved one. Embalming is the process of preserving a body after death through the use of preservatives. Embalming is carried out by a qualified embalmer who understands how to restore bodies and prepare them prior to a funeral. Our embalmers will treat each body with dignity and respect and will treat each deceased as if they were one of their own.

If embalming is declined, our embalming team will still care for your loved one, and visiting may still be possible (depending on their condition). We will Wash and style hair, wash and dry the body before dressing and finally placing the loved one in the coffin ready for visiting or the funeral.

Each of our embalmers is a registered member of the British Institute of Embalmers, and follow a Code of Ethics. We continue to regularly undertake Professional Personal Development.

No, funeral directors do not perform autopsies. Autopsies or post-mortem examinations are carried out by a pathologist who are experts in finding out the cause of death.

When looking for a funeral director, it is important to find someone who can provide compassionate and professional support during a difficult time. Some of the key factors to consider are reputation and expertise, their services offered, their cost transparency, and checking their Google reviews. It is essential that you ‘shop around’ and don’t feel that you have to make a snap decision, but to visit a few and choose a funeral director with whom you feel the most comfortable with.

Yes, most funeral directors are available 24 hours a day and operate a service to receive and respond to calls at all times. This ensures that when a loved one dies, you can be given advice on the next steps at any time.

Funeral directors are open 24 hours a day and during all official bank holidays.

Most funeral directors are open for in-person appointments, Monday to Friday, however funeral directors operate a 24/7 phone service.

When someone has died, the first steps with funeral planning can seem daunting or unfamiliar. A family member will be required to check if there are any funeral instructions in the will, and a medical professional will be needed to verify the death.

The next steps involve choosing a funeral director and funeral planning. Carefully looking at what is included in a funeral director’s prices is advisable and reviews are an indicator of professionalism, compassion, and care. During the planning, consideration will be given to the type of funeral that is desired, such as selecting a burial, cremation or a direct burial or cremation.

The funeral director will give advice and support and organise the day exactly as the close family members wish it to be. Arranging the funeral service will include setting a date and addressing all the small details such as the choice of transport, flowers, coffin, music and if there is to be a reception following the funeral.

Finally, funeral planning will involve considering tasks that need completing after the funeral service. These may include administrative legacy details, or creating a physical book of condolence, and how best to display photo or condolence messages as a memorial.

Many people choose to plan their own funeral. The reasons for this can be personal and may include paying for the funeral and leaving instructions for their family to help ease the planning process when they are grieving.

Often planning your own funeral will include thinking about which funeral director you wish to appoint, if you prefer to be cremated or buried, where you would like to have your funeral, the choices of music, transport, and poems and if there is to be a wake afterwards.

To remove the burden from your loved ones, you can put plans in place by purchasing a pre-paid funeral plan or an insurance policy.

A funeral reception takes place after the funeral service and is an opportunity to gather friends and family together to share memories relating to the life of the loved one who has departed. Planning a reception will include deciding on the location, date, and time of the reception, making plans for food and drink, deciding if it will be a public or private event, and planning the format such as if it should be a stand up or sit-down reception. Other aspects of funeral reception planning include estimating how many guests will attend and deciding if any other elements such as photo displays are desired.

Funerals can be held at a surprising range of venues such as a crematorium, your home, your garden, a village hall, a hotel, or a community centre. These venues would allow for a non-religious funeral ceremony.

You can plan a funeral without a death certificate but for the funeral to be finally arranged, the funeral director will require the death to be registered.

The length of time to plan a funeral can vary. It typically takes one to two weeks to arrange all the funeral details.

Usually, the first steps will involve choosing a funeral home, choosing a service type, and selecting a location for the funeral service. Your funeral director will guide you through all the first steps and administration associated with planning a funeral.

Sometimes a family has no funds to pay for a funeral. If this is the case, there may be financial assistance available via a government scheme in the form of a funeral expense payment or alternatively, local authorities may have a public health fund available.

Your parents can visit a funeral director who can give advice to help them plan, organise, and pay for their funeral. Having a conversation and planning for their own funeral can help lighten the load for loved ones in the future.

Even though often sensitive, you can talk to your parents about their funeral wishes. You can ask them if they wish to be buried or cremated, and if cremated, where they wish their ashes to be placed. You can ask if they have a preference on music, flowers, or poems or readings. It can help personalise the day and make it special and unique, providing some comfort to family members being able to carry out a loved one’s wishes.

A funeral plan is a means by which a funeral is organised and paid for in advance. With a pre-paid plan in place, the family will have less to organise, and there will be greater reassurance that the financial and emotional pressure surrounding a death is reduced.

Anyone can plan a funeral although it is typically planned by a close family relative to the deceased person. Planning a funeral is supported by the help and services of a good funeral director. Whilst the planning usually led by a close family member/s, the funeral director has lots of responsibilities to ensure the person who has died is taken care of, and the funeral day itself runs smoothly.

A funeral plan is a policy which allows you to pay upfront for a funeral. However, plans do vary ranging from a more basic option through to a more comprehensive plan. A basic plan will be cheaper and contain some limitations whereas a more comprehensive plan will offer greater variety such as a wider transport selection, or greater viewing options. Funeral plans do not typically pay for burial plots, flower costs, or costs associated with the wake.

Always check the plan to be sure you are happy with it before buying.

A funeral plan allows you to pay upfront for your funeral, so your family and relatives don’t have to cover the costs themselves or take the funds from your estate. A funeral plan is one way to feel secure in the knowledge that all is arranged and paid for. However, always check the finer details of the plan to know what is covered in the plan.

There is no right age to get a funeral plan, however people in their 50s and 60s are the largest groups who buy funeral plans. Funeral planning in your 70s and 80s becomes more expensive but is possible.

A funeral plan is designed to allow you to plan a funeral ahead of time, and cover the costs of the funeral by paying in a way that suits you.

You can plan how you wish your funeral to be before you die. The big questions that will need considering are if you wish to have a burial or cremation, and if the funeral will be religious or non-religious. Thinking about elements of the service is advisable too such as if eulogies are to be read, which music is preferred, and if there are to be flowers or charity donations. You can also think about where the funeral service might be held, and if there is to be a wake or reception. Finally, the payments options can also be considered.

Yes, an executor of a will is primarily responsible for arranging a funeral.

When looking at funeral plans, there are many options. We recommend you check the FCA website and make sure you choose a plan from a list of authorised funeral plan providers. Also, look at how the funeral plan provider is rated on customer service, the range of funeral plan options, value for money of each plan, and read the terms and conditions carefully before proceeding.

Funeral plans are safer than they have ever been as they are now regulated by the Financial Conduct Authority (FCA) which is giving the consumer added protection. As firms are regulated, your money can only be with an authorised provider who must meet the FCA rules. The FCA has authorised 26 providers. Regulation of the sector will bring higher standards and boost consumer protection, such as banning cold calling and provides greater certainty that your money is looked after and used responsibly.

Funeral plans can be cancelled at any time and payments will be refunded but there is usually a cancellation fee, so it is important to check the terms and conditions. Most funeral plan providers state that you will lose your right to cancel if a family member has requested to redeem your plan or if the funeral has been provided.

You can leave your funeral wishes in a will, however funeral wishes are not legally binding. If the family members start making arrangements for your funeral before the will has been disclosed, it may be advisable to ensure your family knows what your funeral wishes are. If you decided to include your funeral arrangements in your will, it may be also be helpful to produce a separate letter of wishes for your family which can be updated separate to your will.

Yes, CPJ Field works with Golden Leaves with funeral plan provision. Golden Leaves achieved authorised provider status with the FCA and CPJ Field is registered as an authorised representative of Golden Leaves for the purposes of selling funeral plans.

In the UK, there are no limits on the number of people who can attend a funeral service.

Funeral services do vary in length. The length of the service depends on the type of funeral service.

Some religious ceremonies held in church can take up to an hour. However, a service taken by a celebrant could be just 30 minutes or shorter. Memorial services are often longer, and can also take an hour or slightly longer.

Yes, many funeral services are streamed online, and many funeral directors offer this service. The online system is usually set up from the beginning of the service. Before the day, the family will send a link out to where friends and family can watch the service.

Many funeral directors will offer this service; however, you can arrange it yourself too. It will typically involve setting up a camera and connecting to a live streaming service and inviting friends and family to watch the live stream on the live streaming service.

Read more on how to host a virtual funeral or reception in our blog.

Yes, a funeral service can be held anywhere. You can have a coffin present at any venue, both religious and non-religious. Some examples of locations where a funeral service can be held include churches, crematoriums, woodland sites, gardens, parish halls or hotels.

Yes, you can record a funeral service. A recording can have benefits such as it can be made available for family and friends who cannot attend the funeral and a recording can preserve memories of a loved one.

A full-service funeral, also known as a traditional funeral is still the most common funeral type in the UK.

An unattended funeral is different to a traditional funeral as there is no funeral service beforehand and no mourners present at the cremation.

Yes, you can have a non-religious funeral ceremony at a range of venues including your own home or garden.

A woodland burial, or a natural or green burial is an eco-friendly and environmentally conscious alternative to a traditional burial. It takes place in a natural setting and often includes biodegradable materials such as caskets made from natural materials like wicker, bamboo or untreated wood.

Coffins do come in different sizes and dimensions do vary. A standard casket is 5’0 to 6’8 feet long with a width of 24”, and a depth of 14”.

Coffins do come in standard sizes which vary in length between 5’8’’ and 6’6’’, in width between 22’’ and 29’’ and in height from 17 to 18’’. Custom-made sizes are usually provided by most coffin suppliers should one be required.

Whilst coffins are not always made to measure, they can be and many coffin manufacturers will work to adapt their basic designs to produce a bespoke coffin.

Typically, there are coffins and caskets. The main difference is that coffins are tapered at the head and foot and have six sides. However, a casket is rectangular in shape with four sides, and a hinged lid.

Coffins and caskets are available in a variety of materials, such as wood, metal, and cardboard.

We offer a broad range of coffin prices, styles, sizes, and materials.

There are a wide variety of coffins available, and prices do vary. Traditionally, some of the best woods in which coffins are made of are mahogany, walnut, cherry, maple and oak.

The word coffin is derived from the Latin word for basket which is cophinus. Coffins are also sometimes referred to as a casket.

The shape of a coffin is tapered toward the end, and wider around a person’s shoulders. It was traditionally designed that way as a cost-saving feature, as by tapering the coffin, less wood was used.

When sending funeral flowers, it is appropriate to address them to the deceased person. Funeral flowers are delivered directly to the funeral home in time for the service. These are different to sympathy flowers that may be sent to the home of the bereaved family.

Commonly when sending funeral flowers, people write messages of love, often carefully conveying feelings of sadness and sorrow around their loss, and the happy memories that they have in their hearts.

Flower costs can vary significantly depending on your supplier and the flowers you choose. However, it should always be possible to choose something within your budget. Wreaths and posies tend to be the least expensive option with casket sprays and custom arrangements being more expensive. Delivery charges to the local funeral home can also be included.

Families do often take funeral flowers and bouquets home after a funeral. Sometimes it is possible to preserve the flowers or give them away to family or friends.

Preserving funeral flowers and displaying them in a special place is a lovely way to create a lasting tribute. There are many ways to preserve flowers such as hanging them upside down, pressing them or preserving them in resin.

A fresh funeral arrangement will last from 10 days up to 2 weeks. However, this will vary depending on the type of flowers chosen.

Lilies, roses and carnations are some of the most popular flowers in the UK, however, there are many other flowers that are also chosen such as daffodils, orchids and tulips.

Anyone can send funeral flowers unless the family have specifically requested no flowers Although sending flowers can vary by religion, in most cases, floral arrangements are an appropriate gesture as a mark of respect.

Hearse costs do vary but you can expect to spend between £150 and £300 for a hearse vehicle. There isn’t just one type of hearse, there are many different options to choose from to make it more unique such as horse-drawn hearse, motorcycle hearse, electric hearses, double decker busses; making a funeral as unique as the person that has died.

A hearse will typically lead the funeral procession, without family members in it. Chauffeur-driven limousines are arranged to carry immediate family members.

The most popular form of funeral transport is a hearse, however, you can take a coffin to a funeral in any vehicle you choose. Some other popular options include as a vintage car, a horse and carriage, motorcycle and side car, tractor, a double decker bus. We’ve even arranged for a tank in the past, so practically anything is possible.

Limousines comfortably seat 6 people.

Some of the most popular types of memorials are plaques, benches, headstones, vases, statues, trees and jewellery and keepsakes.

A headstone provides a place where friends and family members can visit the resting place of someone who has died. Headstones come in many shapes and sizes and are usually made of a heavy slab of stone, which allows for the engraving of an individual’s name, date of birth and date of death and can remain in place for many years.

Yes, you can have a headstone following a cremation. All the same information can be on the stone as you would have for a burial headstone. Some churchyards have different plots for cremated remains and many may choose for a headstone to be situated in a favourite picturesque spot or in a garden.

You can buy a funeral urn direct from a funeral home, from an online retailer or from a crematorium. There is a wide range of urns available from simple, natural urns to colourful, painted, personalised urns. See our vases, urns and scattering tubes page for more info.

A direct cremation, sometimes known as a pure or simple cremation, is a low-cost funeral which separates the cremation from the funeral ceremony. It is strictly unattended and most often arranged at a time and place of a funeral directors choosing.

A direct cremation is an unattended cremation without a funeral service with no mourners present. It can be arranged remotely, and delivery of the ashes will be made to the family after the cremation.

At CPJ Field, we also offer a funeral without a ceremony. This service is similar to a direct cremation, however, it is provided by our funeral home team and includes the same levels of locally based service that you would receive at a traditional funeral, with support for you as well as care for the deceased person. We help with the legal paperwork and preparation of the deceased person and make arrangements for the provision of a simple coffin. However, like a direct cremation, it will not have mourners present at the cremation.

A direct cremation is a low-cost cremation and can allow you the freedom to say goodbye to a loved one in your own way. It can be restrictive as it does not allow family or friends to visit the person who has died in the chapel of rest, and you are not allowed to choose your own time and date of the cremation. Not including a ceremony can leave people feeling they missed a formal goodbye, and could result in a possible sense of emptiness after the event.

Direct cremations have become more popular recently for their simplicity, offering a simpler a straightforward alternative to traditional funerals. They can be more cost effective and lack a religious affiliation. It is important to note that whilst they do offer these advantages, they may not suit everyone, as importantly they preclude the family from any involvement in the funeral service or cremation.

Never Alone is CPJ Field’s community-based programme designed to provide information, guidance, and links to local groups for those experiencing loneliness. The programme is provided across our local funeral homes, offering advice with emotional struggles, help with practical needs, and recommendations on how to improve overall mental and physical wellbeing.

Never Alone is borne out of a desire to help those in need. Whether it be you, who needs someone to talk to, or if you are concerned about someone close to you, Never Alone is a hub of advice and support, available to all, not just those who have arranged funerals with us. Resources are available local to you.

Never Alone seeks to help those experiencing loneliness and other feelings such as grief, anxiety, or sadness after a bereavement. Our Never Alone programme helps signpost local resources and local groups who can help improve mental health.

Improving wellbeing and providing mental health advice and support is a large part of what we do within our Never Alone programme. We offer community-based support to assist those looking to improve their mental and physical wellbeing. This could be in the form of recommending local clubs or groups, counselling services or other routes to greater balance and happiness.

‘Never Alone’ community events run by CPJ Field include a wide range of social gatherings that are organised by members of our team in community venues across in the areas in which we work. They are a wonderful excuse to get out and about, to meet new people and to spend time with others over a cup of tea or coffee. Events range from Bridging the Gap (social groups for toddlers and older members of the community), Knit and Natter, and Communi-tea.

‘Never Alone’ is an all-round programme providing support for people after a bereavement. For example, we hold community events, offer advice on where to find other local groups who can help, and are connected to other support services for personal well-being and legal or practical matters.

As a family company with decades of experience, our Never Alone programme is open to all and can help you get the emotional support you need to help reduce the symptoms of anxiety or other emotions. Whilst we don’t offer counselling services, our Never Alone programme offers recommendations that are local to you such as workshops, local groups, coffee mornings or other professional services.

For a full-service funeral, the most common attire is usually smart, black or dark clothing for both men and women. However, some funerals ask attendees to wear colourful clothing or a colour symbolic to the person that has died.

Before you decide what to wear to a funeral, such as colour, you may wish to talk to the family arranging the funeral. They may have particular ideas or prefer that people do wear colour. Sometimes a small flash of colour can feel appropriate and will be welcomed.

Children don’t have to wear black to a funeral although smart clothes are usually preferred. It is often best to ask the family organising the funeral what their preferences is for children’s clothing, but if in doubt, steer away from bold patterns and choose muted colours.

Funeral directors are not typically trained or licensed to provide legal advice or services related to probate or estate matters. However, they can offer guidance relating to death certificates, funeral pre planning, and other documentation relating to burials and cremations. Matters relating to probate, or estate administration should be addressed by qualified legal professionals. Many funeral directors can recommend appropriate services in this regard.