"I would like to thank you for your help, kindness and attention to detail regarding my late wife's funeral. This was the first time I have had total responsibility for such an event, which I found quite daunting - as, I'm sure, many of your clients also do. You were recommended to me by a close friend who had used your company for her father, mother and husband over the past 20 years. Michelle took good care of us throughout the planning and explaining the options of the process. On the day, Ben took charge of events, even stopping the traffic to let the hearse out of our drive. Everything went calmly to plan, several of our friends commented "what a good send-off" we had given my wife."