Things to consider:
- Did you feel the funeral director or funeral arranger assisting you in making arrangements put you at ease?
- Have they asked you how much knowledge you already have of arranging a funeral, or if this is your first arrangement experience?
- Are they considerate of yours and your loved ones wishes and needs in their recommendations and guidance?
What type of funeral do you require? Will the service be a burial or a cremation, religious or non-religious, or perhaps green?
Location & appointments
Where are they based?
How do you work with them?
Do they offer remote arrangements through video calling?
Can you visit your loved one in the funeral home?
The Funeral service
Can your loved one be dressed in clothes of their choice?
What memorials do they offer?
Do they have an online portal for mourners to view funeral details, leave messages of condolence and contribute charity donations?
Who will be your funeral director on the day?
Can the venue or the funeral director stream the service online?
Can they organise a reception after the funeral?
What is their aftercare offering? Can they support with masonry queries, sourcing ashes urns and other keepsake items such as memorial jewellery?
Reputation & qualifications
Do they have good reviews? Check platforms like Google My Business (found in Google Maps) to read reviews from previous clients.
Are they a member of an industry association like the NAFD (National Association of Funeral Directors) and SAIF (Society of Allied and Independent Funeral Directors)?
How much do they cost? NB. If they do not have a full price list online, make sure you request one.
Are there any 3rd party costs (also known as disbursements) not included?
Do they require a deposit?
When do you need to pay the bill?