"We just really want to say 'thank you'. You and your team are absolutely amazing. From the moment we called you to say our dear Mum had passed away, the service we received was exceptional. The lovely Kevin and his colleague who came to collect Mum were soo lovely. If ever there were roles and people made for them - you are all perfect.
Sometimes we called you several times, but nothing was ever too much trouble. You have the time to talk, you are soo compassionate, caring and efficient. Your attention to detail is just wonderful and enabled us always to have peace of mind that our Mum was well cared for and that every request, however tiny, we knew it was done with such care.
We shall remain eternally thankful to you all."