Ongoing care through the Coronavirus pandemic

Caring for the living and the dead through the Coronavirus pandemic.

Is there anyone to talk to?

Yes, our funeral home colleagues are available to you by phone whenever you need us. If you would like to speak to a counsellor or bereavement specialist, we can provide you with details for suitable contacts.

How else we stay in touch?

Our Community Champions are working hard to find innovative ways to enable keeping in touch, for example through hosting virtual group activities, please let us know if you would like to be included in our activities.

Sources of local support?

We will be ale to put you touch with local support groups, activities, DWP social fund, food banks and so on.

What if I think I’ve caught the virus?

You must follow the Government advice, available at www.gov.uk/coronavirus

Wider family, friends and the community?

You can create virtual opportunities where people can express their condolences, post memories, tell stories and post messages and tribute videos - or send food, flowers or gifts to family members.

What if I’m struggling to pay?

We understand that this is an uncertain time. Our final account will be raised and sent to you seven days after the day of the funeral. Our funeral director is always available to talk to. We review all requests to review payment terms on a case by case basis.

When can I properly celebrate their life?

We are unable to say with any certainty at this stage when restrictions will be lifted. However, our funeral director will be able to give advice and guidance on how to create a meaningful memorial service when circumstances allow.

We will help you make the most of opportunities to reconnect with your loved ones in future.


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