Losing a loved one is a heart wrenching time for anyone.
As human beings we have a deep need to care for our dead. We need time and space to grieve. We need the love and support of each other. In times acute loss - a personal and relevant funeral experience can be of great comfort.
This is why the government have singled out funerals throughout the COVID-19 pandemic. We will do all we can to care for you, your family and your loved one through this difficult time – as well as doing all we can to help everyone stay safe.
- If you’d like to come in and see us you can. Please call to make an appointment and keep it to 1 or 2 people, preferably from the same household. As per Government guidance, we ask that a face covering is worn when visiting by people entering our funeral homes.
- If you’d rather stay in your own home we can organise a video call using Zoom or we can just talk on the phone. If there is sufficient space to allow for social distancing and you’re comfortable with it we can arrange a home visit. This is subject to constant review and may change as government guidance changes.
- All of the paperwork can be sorted out electronically and we’ll help with that.
- If you’d like to come and see your loved one you can. Let us know in advance and please keep it to 1 or 2 people preferably from the same household at a time.
- We continue to ensure that everyone in our care is afforded every dignity including washing and dressing in their own clothes as required.
- We offer a wide range of coffins from traditional wood to willow and beyond.
- If you’d like the funeral cars to come to your home before the funeral or take a special route to the venue we can. Maybe you’d like to use a special vehicle, horse drawn hearse for example, we can make that happen.
- Funerals are exempt from the current restrictions on gatherings but attendance is limited to 30 maximum. Ask us about the rules at the cemetery or crematorium you’re thinking of using.
- If you’d like us to stream or record the funeral service for others to see we can.
- It's important to support each other after a funeral. We can organise an ashes scattering, ashes internment or stone setting for up to 15 people after the funeral. Alternatively we can help you sort out a virtual reception after the funeral using Zoom. It's not a hug but it is one way to be with friends and family when you need them most.
- If you’re organising a remembrance event after the restrictions on gatherings are lifted we can help.
- Whether you want to sort a headstone for a grave, scattering ashes or a choose a memorial keepsake we can help.
For our most recent FAQs* – please read on
- Getting in contact with us
- Caring for your loved one
- Making funeral arrangements
- The funeral
- Ongoing care
- Health and safety through the Coronavirus pandemic
To keep up to date with the latest Government guidelines you can follow this link: www.gov.uk/coronavirus
To find out how we can support you - you can call, email or text us
*In this fast moving situation, it is necessary to frequently update this advice so please check it regularly ahead of a funeral.