Caring for your loved one through the Coronavirus pandemic

Caring for the living and the dead through the Coronavirus pandemic.

How will the person who has died be cared for?

We will care for your loved one as if they were a member of our own family. Regardless of the circumstance of their death, we will care for them with dignity and respect. We will collect them from the place of death and bring them into our care. They will remain in our care as we prepare them for their funeral ceremony by washing, embalming (if you have given permission) and dressing them, and placing them in their coffin. If your loved one had, or is believed to have had a COVID-19 infection, we will need to take some special precautionary measures that may mean that we are unable to embalm them or dress them in their own clothes. Our funeral director will confirm with you when arrangements are made.

Can I visit my loved one?

Yes, although you must first ring to arrange a time with our funeral home. Given current guidance on gathering indoors and social distancing we ask that only two people visit at a time. If you have symptoms or should be isolating, sadly you are not allowed to visit. You will need to wear a face covering.

Can I visit the cemetery or memorial site?

You can. Government guidelines on the use of public spaces apply. Guidelines on gatherings apply. For more information head to:

Can one catch COVID-19 from a deceased person?

You are most unlikely to catch COVID-19 from a dead person – however the guidelines respectfully request that you do not touch the person who has died if they had tested positive for the virus before they died or are believed to have the virus.

What safety measures are there?

We apply a series of measures to provide a safe environment for you and our colleagues. You can find our rules for visiting our funeral homes here or in the window of your local funeral home. We provide handwashing facilities and hand sanitiser, as well as a supply of tissues. You can find our COVID Secure risk assessments for our funeral homes here. It includes simple actions such as - asking that only two people come into the funeral home at a time for any purpose. When visiting the person who has died, we respectfully request that you refrain from direct contact with the person who has died. Finally, we request that all guests to our visiting rooms wash their hands prior to leaving or moving to another room.

Sadly we won’t be shaking hands, hugging or putting a hand on your shoulder to offer comfort. The time for that will come again. Until then please maintain social distance at all times. These precautions are in place to keep you safe as well as us.

Go back to the rest of the FAQs