We are here to offer a listening ear and lighten your load at a distressing time, just when you need it the most.
Everything we do is with care and compassion. We all take ownership of each step that leads to a successful funeral and a special day. Please contact us at any time to answer your questions and to help make both this difficult time and your funeral planning easier.
I moved to East Grinstead from Croydon around 4 years ago and instantly felt at home here due to the strong sense of community spirit that is so welcoming. Due to my job, I have built many positive relationships within the wider community. I initially started Ballard & Shortall as a full time Funeral Arranger/Administrator in 2023 but I am now the Trainee Funeral Director. I have learnt so much in this role not only within the funeral profession but also about myself.
I find it very heartwarming to know that we help and support so many families and I take great comfort when I see the stress and worry we remove from our families during what is an already difficult time. In my spare time, I enjoy spending time with my family as cliché as that sounds, I appreciate how important family is.
I have been working as a Funeral Arranger and Administrator for the past seven months, and my main focus is making sure our families feel fully supported—not just before the funeral, but especially in the days and weeks afterwards. I believe care and compassion shouldn’t stop once the service is over, and I’m passionate about being there for families every step of the way.
Family and friends are incredibly important to me so in my spare time, I try to spend as much time as I can surrounded by the people who matter most.
It is essential that you choose a funeral director with whom you feel comfortable. Someone who will listen to you and your story, who will remove some of the burden of the many questions and decisions. Likewise, someone who will caringly guide you through the process of arranging a funeral that is personalised and unique, whether you are helping to organise the funeral of a loved one, or simply planning ahead for your own.
Read our full guide on how to choose a funeral home.
The average funeral is held between 13 to 16 days following the death, this timeframe takes into account all of the factors involved in organising a funeral, from obtaining official documentation through to scheduling time for officials and facilities.
It is common practice for some religious funerals to take place within a certain timeframe, where this is requested we will do our utmost to help with your arrangements.
We will work with you to ensure you have the funeral service suited to your needs and you should never feel under any pressure to rush through your arrangements.
We are here to provide you with any help and support you may need, from the preparations for the funeral, through to the event itself and the days and months that follow. We are happy to visit you in your own home to discuss arrangements, or if you prefer, we can talk in the comfort and privacy of one of our well-appointed reception rooms. Alternatively, we can talk over the phone or via a video call at a date and time that is convenient for you.
For further details, please see Our Service page.
