Funeral Director - Heritage & Sons, Aylesbury

Full time, Competitive Salary

We require a very special person to join our friendly team in the rewarding and fulfilling position of Funeral Director to cover our Heritage & Sons funeral home in Aylesbury. Previous experience would be beneficial although a Trainee position may be considered.

Job description

The key duties of the post are as follows:

  • Responsible for collaborating with the General Manager, Principal Funeral Directors (PFDs), Funeral Directors & colleagues to maximise the success of their funeral home and the company.
  • Set high performance goals for teams and for individuals, appraise performance, coach, discipline and praise colleagues on their work. Working alongside colleagues, demonstrating & living the standard of performance required by the Company as well as organising the work and people so they can deliver exceptional service.
  • Organising the funeral home on a minute by minute basis to deliver for customers
  • Be "first among equals" with colleagues to maximise the success of their funeral home & the company.
  • Understand, conform to and teach to others the Company’s standard of performance in every role.
  • Organise the funeral home to support the Client and the PFD in terms of work and communication in the team.
  • Ensure that job sharers communicate effectively and use the same systems; no "cracks in the pavement".
  • Ensure that all colleagues contribute their best; good communication (listening, questioning, challenging, briefing, praising and team problem-solving) is key to this.
  • Resolving any deficiencies in team or individual performance quickly and fairly with the coaching support of the PFD.
  • Demonstrate the attitude needed to do a great job; positive, proactive, team spirited, dynamic & open to learning, innovation.

Specific roles and duties

  • Guide and advise families through the experience of organising a funeral.
  • Meeting customers at locations other than those of the Company.
  • Managing all matters financial in relation to the funeral; including responsibility for collection of debts.
  • Promoting the business within the local community and encouraging colleagues to do likewise.
  • Support customers through other funeral related services such as preparing ashes plots for interment of cremated remains, arranging masonry orders, offering funeral pre-payment plans for example.
  • Provide holiday and sickness cover for colleagues based at other funeral homes. The role requires you to participate in the 24 hour call-out system in accordance with the local rota arrangements.
  • Ensuring compliance with Health & Safety regulations and other relevant legislation.

For further information about this position please contact Emma Packer, People Team Assistant via email