Funeral Arranger Administrator - Ballard & Shortall, Crawley
CPJ Field & Company Ltd, an independent and family-owned Funeral Company is one of the oldest and most established companies in the UK.
In such a personal profession, we recognise the importance of our team members. Our colleagues serve as ambassadors for the family business, and custodians of our company ethos, to care for both the living and the dead.
We currently have a position for a part time Funeral Arranger and Administrator working 20 hours per week to join our friendly team at Ballard & Shortall in Crawley. Responsible for arranging and planning funeral services and guiding families through the experience of organising a funeral, this role is suitable for those who enjoy using their own initiative and have a natural ability to really understand others and can fully deliver against a client’s needs.
Job Description
- Working with and providing support to the Funeral Director and Principal Funeral Director to provide an excellent service for customers. Assist with the full process of arranging a funeral end to end.
- Deliver the best experience for customers, whilst always retaining an understanding and caring attitude to the needs of the bereaved. Use your empathetic and calm nature to always lessen the burden from clients, whilst being flexible and confidential in your role
- Manage all matters financial in relation to the funeral, including taking responsibility for the collection of debts
- Help and work alongside colleagues, demonstrating and living the standard of performance required by the Company and working to resolve any deficiencies in the team, using the coaching support of your collaboration with the General Manager, Principal Funeral Director (PFDs) or Funeral Director.
Key Responsibilities
The key responsibilities for this position are:
- Guiding and advising families through the experience of organising a funeral, including meeting customers at locations other than the funeral home, and supporting customers with other funeral related services such as accompanying the family of the deceased person to our Visiting Room for example
- Carrying out general office duties such as answering the telephone, taking, and recording first calls, photocopying, filing, and updating the eFD records whilst ensuring the funeral home is clean, tidy and welcoming at all times
- Maintaining branch petty cash records and preparing weekly and monthly reconciliations for submission to Rampion House
- Promoting the business within the local community and encouraging colleagues to do likewise
- Being a champion for the CPJ Field way of arranging funerals and giving best customer service for which full training will be given
- Providing holiday and sickness cover for colleagues based at other funeral homes. The role requires you to participate in the 24-hour call-out system in accordance with the local rota arrangements.
Benefits
As a valued member of the team, we aim to offer extra benefits to all our colleagues:
- Outstanding CPJ Field courses and opportunities to study for industry-recognised qualifications for career progression
- Wellbeing benefits Including 24-hour helpline
- Pension scheme, sick pay, travel schemes, and support for personal charitable initiatives
- Annual company gatherings and local funeral home social events throughout the year
This is a unique profession: if this sounds like you and you would welcome the opportunity to join us, please complete the form below. We look forward to hearing from you.
